We want you to love your car. If something isn't right, here is how we make it right.
Damaged, defective or wrong item
If your model arrives damaged, defective, or is not the car you ordered, email us at contact@fantasygarage.store within 7 days of delivery with your order number and photos of the item and the box. We will send a free replacement or give you a full refund. You do not need to send the item back.
Lost or late parcels
If your tracking shows no delivery 30 days after your order shipped, or your parcel is confirmed lost, contact us and we will send a replacement or a full refund.
Changed your mind (30-day returns)
You can return items within 30 days of delivery if they are unused, in the same condition you received them, and in their original packaging. Return shipping is paid by the customer. Please contact us before sending anything back – parcels sent without a return request cannot be accepted, and we will give you the correct return address.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.
Cancellations
You can cancel free of charge before your order ships. Email us as soon as possible – once dispatched, an order can no longer be cancelled but can still be returned under this policy.
Bundles and discounts
If you return part of a bundle or a discounted multi-car order, the refund is based on the price you actually paid for that item after discounts.
How to start a return
Email contact@fantasygarage.store with your order number. We reply within 1–2 business days.